FAQ

How long is the shipping time?

The estimated shipping time in Denmark is 1-3 weekdays after your order has been packed and shipped. We strive to send all packages within 2-4 weekdays but please be aware that we do the best we can and are only two people to pack all orders. In some periodes we will have longer shipping time, therefor we recommend to send us a message if you want the exact shipping time.

How do I return my product?

Pamola provide 14-day right of return. All you have to do is pack the clothes properly and buy a parcel label and then send it back to our address: Wienerbyen 1, 2830 Virum, Denmark. The clothing must be unused and returned in the same condition as you received it.

We will process your return within 10-12 days and the money will be returned via the same payment method used for the original transaction.

We do not offer exchanges on our webshop, you must place a new order on our site if you want a different style og size.

Click here to print our return document

Click here to be transferred to PostNord where you can buy a parcel label

Do you ship internationally?

At the moment we only ship within Denmark but we strive to open up for Europe, UK and US very soon! Follow us on Instagram to see more information

What does PAMOLA do to be more sustainable?

We try to contribute to a more circular fashion industry by making more sustainable choices at all stages of the supply chain.

It is extremely important for us to take the environmental impact into account throughout the design process. We therefore have an ambition to create innovative, multi-use basic products that appear timeless and that our customers will love and keep for a long, long time

All our styles is made of a sustainable techno-fabric made with Recycled Nylon, where otherwise wasted resources are recycled. 

All our products is produced in Ukraine at a BSCI approved factory in rank A which ensures decent conditions for the employees and a responsible production.

How do I wash my products?

Wear often, wash less for a happy environment. We recommend only washing your styles when really necessary, to minimize unnecessary ressource consumption. Let's help each other to take care of our globe :)

We recommend to hand wash using cold water. Do not iron og tumble dry.